Fear of commitment is not an option.

Anyone who has taken part in a major company venture is familiar with the many pitfalls that can disrupt the process — from planning to execution. The same is true with an ERP upgrade or installation, according to several experts with Forterro, an international group of ERP software and services companies.

“In some cases, companies find themselves wasting time — sometimes months — on planning for an ERP project, only to see it indefinitely stalled or completely abandoned,” said Scott Malia, COO of Forterro.

La peur de l'engagement n'est pas une option - Part 1
La peur de l'engagement n'est pas une option - Part 2

“I’ve heard customers say a million times, ‘No, the board doesn’t need to make a decision,’ only to find out later that the project did require a board decision,” Malia said. “These customers are surprised, but they should remember that ERP is a major expenditure. To avoid the frustrations that come with needlessly investing time and resources on researching ERP solutions, dedicate time to understanding the approval process and to getting the necessary approvals.”

“Otherwise, you’ll end up wasting your time and buying nothing,” Malia added. 

Get top management involved

Forterro’s experts also suggest to enlist key team members’ help with the execution of the project.

“An ERP project’s success relies on insights from both owners and managers about the company’s overall objectives,” said Håkan Magnusson, sales executive for Sweden-based Jeeves, one of the companies in Forterro’s network.

“The No. 1 mistake the management team makes is not showing an interest in ERP planning,” Magnusson said. “If you leave that to some other guys in the company to decide, it could fail completely, and the company ends up with a software solution that conflicts with with the strategy of the company.”

A member of the SolvAxis services team in Switzerland, also stressed that support from upper management will help to ensure the project stays on schedule. “You need to be able to make decisions quickly and keep the project going,” he said.

La peur de l'engagement n'est pas une option - Part 3