Single point of entry, total control
ProConcept ERP's CRM tools help you improve customer relationships in a number of ways, including shorter sales cycles, quicker resolution of service problems, and the provision of more value-added services. With the assistance of a powerful search tool, the CRM/SRM module provides a real control tower for managers, giving them unlimited access to your ERP and customer data from a single interface. It also allows the close tracking of company activities by order, project, file or partner.
The CRM/SRM module provides an integrated and modular view of all points of contact with each and every customer across every channel of communication. Combined with other data in ProConcept ERP, you can:
- Manage partner and customer relationships.
- Directly access account status, as well as accounting and logistics statistics.
- Track partner and customer communications and activities.
- Run marketing and communication campaigns.
Synchronization with organizational software
ProConcept ERP allows you to synchronize events, tasks, meetings, contacts, addresses, and more with third party organizational software. Data can also be transferred onto mobile devices, including phones, tablets, and PDAs.
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