Sales managementUse our integrated, reliable sales system to improve your customer service. Our sales module gives you real time access to all the information you require, from sales support to invoicing. Finally you can access easy to use tools to put your sales information to work. Best sales, visits, quotes, customer enquiries, quotes, marketing campaigns, competitive analysis, productivity is just a mouse click away. Your sales staff can access this data rapidly to leverage your sales and turn enquiries into sales.
Whether you manage large or small quantities of documents, take you order traditionally or over the Internet or by call center. Or even if you define your sales plan by volume or over a specific period, ProConcept ERP, is the high performance solution to manage the different modes: by business transaction, provisional, by order, etc.
After-sales ServiceAny self-respecting company has to have an Aftersales service that lives up to its name for its customers. Our Aftersales module is the important link in your logistics supply chain that allows you to manage this essential operation. The quality of a company's Aftersales service has a direct relation to its market share, costs, and profitability. The time taken to reply to customer enquiries by Aftersales and customer satisfaction are implicitly linked and logically the number of your potential customers.
This module gives you the exact position of an article anywhere in the repair flow, allows you to define the work needed, those already made, manage their return shipping and finally invoice the repaired article. When working with high value objects, for example, giving you the added benefit of tracing the object throughout its life. From its manufacture right up to its replacement, not forgetting any consignment, sales, repairs and other events requiring manufacturer intervention. Statistical and analytical tools specific for repairs are also included as standard (quantity, frequency, costs, etc.).
Maintenance and rental contractsDo you rent hardware or invoice for rentals and maintenance?
Do you invoice for IT services (T1 line rental for example), pager rental, photocopiers, office services? ProConcept ERP gives you a wide ranging, powerful, and efficient way to do this tailored to your business. ProConcept ERP is your powerful invisible partner in contract management. You have finger tip access to powerful contract management tools: drawing up, due dates, prolongation, resignation, price increases, automatic data retrieval from accounting, tariffs, event management that separates administrative and operational tasks, and many other solutions to your contract management headaches. Integrating your contracts management with logistics and finance reduces your workload and allows you to concentrate on your primary resource, your customers.